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Offers and Promotions

Offers and Promotions

  • Can I use a promotion or discount code on sale items?
  • Which purchases are excluded from promotion or discounts?
  • Can I use a promotion or discount code in your store?
  • Why have I received one offer but my friend has received a different one?
  • Why am I not receiving your special offer emails?
  • I have entered a competition, how will I know if I have won?

Can I use a promotion or discount code on sale items?

Discount codes and promotions cannot be used in conjunction with any other offer. During our sales our products are already discounted so your promotion or discount code will not be valid when purchasing sale items.

Which purchases are excluded from promotion or discounts?

Our promotional offers exclude gift vouchers, all furniture, beds, mattresses, upholstery and made-to-order items.

Can I use a promotion or discount code in your store?

Yes, but you must take your card or catalogue with the promotion code with you when you shop. Offer is not valid in our clearance stores.

Why have I received one offer but my friend has received a different one?

Throughout a season we have a range of offers which are tailored to suit different groups of customers. This should make the offer you receive more relevant to you.

Why am I not receiving your special offer emails?

Check your account online to make sure we have the right email address for you. If we have the correct address, check your spam filter to make sure that your internet provider is not holding our emails as spam. If you are still not receiving the emails, contact us either by email at services@thewhitecompany.com or phone on 0844 736 4222 (Monday - Friday 8.00am to 10.00pm, Saturday 9am to 5pm, Sunday 10am to 4pm) and we will check that your account has definitely been set up to receive our emails.

I have entered a competition, how will I know if I have won?

We will contact you if you have won one of our competitions. We may then also ask your permission to publish your details on our winners page.