Despite ensuring that rigorous checks and tests are carried out on all our products, we have identified a potential safety issue within an isolated batch of our Lucca Glasses, GLHLUNCA, introduced on 19th December 2011.
It has come to our attention that part of the top section has broken away on a small number of these glasses. We have concluded that this issue was caused by an invisible fault incurred during production. As safety is of paramount importance to us at The White Company, we have decided to remove this product from sale and wish to recall all the products that we have already sold.
The batch in question was introduced on 19th December 2011 and we are advising anyone who has bought or received them as a gift during this time to stop using their Lucca Glasses immediately. At this stage, we are very sorry that we are unable to offer an alternative or replacement.
Please contact us on 0844 736 4222 and we will be able to issue a full refund accordingly.
For safety reasons, please do not return your glasses to us, but instead carefully dispose of them or recycle them at your nearest 'bottle bank'.
You can also take your original receipt or an indicator of your purchase, such as the presentation box into one of our stores to obtain your refund. We do not need you to return the glasses themselves to us.
We cannot apologise enough for any inconvenience or disappointment caused and thank you for your co-operation in helping us to resolve this matter.