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A fuss-free way to receive your order

  • Why use Collect+?
  • How delivery works
  • Any questions?


Not going to be home? From newsagents to gyms - even train stations, Collect+ has over 5,000 safe and secure delivery locations for your parcels. To find your nearest one, simply visit and enter your postcode.


Delivered Monday-Saturday. Order by 4pm and collect next day from your chosen Collect+ location. Orders placed after 4pm will be ready to collect within 2 days, excluding Sundays.


Forget trekking to parcel depots, most Collect+ locations are open late seven days a week, so you can pick up your delivery at a time and place that suits you.


At checkout select Collect+ as your delivery option and choose your nearest shop or pick-up location.

When your parcel arrives at your chosen Collect+ location, you'll receive an email or text to say that it's ready for collection. Your message will contain a barcode, please bring this code along with some ID to collect your parcel.

Collect your parcel when it's convenient to. You'll receive reminder messages but if you don't collect it after 10 days, it will be returned to The White Company warehouse.


How much will a Collect+ delivery cost?

Collect+ costs £4.95 on all orders, the same price as our standard home delivery service.

How long will it take for my parcel to arrive?

Order by 4pm and collect the following day from your chosen Collect+ location, excluding Sundays. You will receive an email once your order is ready for collection. Orders placed after 4pm will be ready to collect within 2 days, excluding Sundays.

How long will I have to collect my parcel?

You'll have ten days in which to collect your parcel from your chosen Collect+ store. If you're unable to pick it up in ten days, it will be returned to us for a refund.

Are all products eligible for Collect+ delivery?

No. We can't send all items to a Collect+ store. For example, furniture must be delivered to your home. If an item is not eligible for Collect+, we'll tell you this at checkout.

Can I have my purchases gift wrapped?

Unfortunately, gift wrap is not available with this delivery service.