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Customer Services

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Contact Us

We are always delighted to hear from you. If you'd like to ask a question or make a comment on your shopping experience please contact us through one of the methods below.


Please complete our online form providing us with as much information as you can and our Customer Service Team will aim to respond to your email within 24 hours of receipt. Alternatively, if your request is urgent please call us toll free on 1 866 846 8333, or +44 (0)1604 744 365 from outside of the US


With standard US shipping, we aim to deliver your order within 6-10 business days. Sometimes, this can take slightly longer due to carrier issues or circumstances out of our control. If it’s been more than 10 business days and you have not received your order, please call us or fill in your details below so we can assist you quickly.

Delivery FAQ     Help Section


It can take up to 30 business days, from the time we receive your returns, for us to fulfil your request.

When we have dealt with your parcel, we will confirm this to you by email. If, after sending your return to us, you have not received an email confirmation within 30 days, please contact us on 1-866-846-8333 (Monday - Friday 7.00am to 11.00pm Eastern Time) so we can investigate.

Returns Policy & FAQ     Help Section

Order Query

If you would like information about an existing order, you may want to call us to discuss this in person so we can respond as quickly as possible. If this is for an order you wish to place, either fill in your details below or give us a call.

Help Section       


View Size Charts

Bed and mattress size chart

Duvet size chart

Pillow size chart

Clothing size chart

Mens size chart

Childrens clothing size chart

Childrens shoe size chart

Childrens bed linen size chart


If you are enquiring about stock of a particular item and are considering ordering it, you may want to call us to secure your item. If you are checking when stock will be coming back in, keep an eye on our website as we update stock online as soon as it arrives.

Stock FAQ     Help Section


If you’ve had a problem with your payment, please call us so we can deal with this quickly and get your order dispatched. If you have a promotion that you forgot to add and would like to, please call us promptly so we can help you.

Help Section

Change of details

If you have recently changed your details and wish to update them, please do so below. If you need to change your order’s delivery address, please call us as soon as you can so we have time to amend the details of your order.

Help Section

Remove from Mailing List

By completing this form, we will remove you from our email and brochure marketing. Please allow 28 days for this to happen. We will also send you an email to let you know we have your request.


We value your feedback and use this information to make improvements to our services, please provide details below for general feedback. If your feedback is urgent, please call us so we can assist you quickly.


If you have a technical query, please provide details below so we can send you the correct information. If this is for an order you’ve already placed, please call us to discuss this further.

Help Section

For information about anything else please view our help section.

Help Section

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Our Customer Services Team will handle your query and will get back to you within 24 hours.


1 866 846 8333

You can contact us from outside of the US on:
+44 (0)1604 744 365

Our opening times are:
Monday to Friday 7am to 11pm Eastern Time
Saturday 7am to 11pm Eastern Time
Sunday 7am to 11pm Eastern Time


Customer Services
The White Company
2 Television Centre
101 Wood Lane
W12 7FR
United Kingdom


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For information on orders, size charts, product care and more, please see our HELP PAGE