Expert Product Advice
Our in-store experts are now available to help make online shopping even easier. They’re here to answer your questions about our products – and they can help you find the perfect gift, too.
Chat now
- Click on Talk to a Product Specialist on any of our product pages. Please note: if you have already rejected cookies, you will need to enable ‘Functional’ cookies to access the service.
- You’ll be connected to a one-way video call with our in-store experts.
- Explore our range of products, ask questions about our pieces and receive tailored advice.
Available hours
Monday to Friday 08:00–19:00
Saturday & Sunday 09:30–16:00
Bank Holidays 08:00–17:00 (Excluding Easter Sunday, Christmas Day, Boxing Day and New Years Day)
FAQs
What can I use Expert Product Advice for?
Our in-store experts are here to answer your questions and help with your purchasing decisions – and can show you products as they appear in store.
Will I be seen on the call?
No – you’ll see us, but we won’t see you. All you need is a microphone so we can hear you. Please ensure it’s enabled on the device you’re using.
Is this safe and secure?
Yes – we won’t capture any of your information during the call.
Other ways to get in touch with us
Customer Services
If you have an issue with your order, or even just a general query, please see our Contact Us page. There, you can find more information and speak to our dedicated advisors in the Contact Centre.
