Product Recall
On this page you'll find details of certain products which are required by law to have a declaration of conformity available to the customer online.
Pink Burnham Heart Mug – A09470000AGW
Date of Recall: 11th April 2025
The Hazard: Unfortunately, there is an issue with the glazing of the mug, and it does not meet our required high standards, this may therefore cause cracks within the mug, potentially being a safety hazard.
Please note: This issue only affects the pink version of the mug. Our White Burnham Heart Mug is not affected and remains completely safe to use.
What you need to do:
Stop using the product immediately.
Please dispose of the mug safely and contact us and we will process a refund.
If you received this item as a gift, or contact us for assistance.
If you gifted this item, please notify the recipient about this recall and ask them to stop using the product immediately.
You can contact us at: customerservice@thewhitecompany.com, or call 020 3758 9222 .
