Putting people first
OUR PROMISE
To promote fair labor standards and safe and healthy working conditions, as well as creating transparency in our supply chains. We stand firm in our commitment to respect human rights.
From cotton farmers and factory workers to our teams in store and at head office, many talented people bring our products to life.
We are committed to working towards a more human-centered and equitable future for everyone, putting them at the heart of our business.
Dipti Suchak from Head Office
Fostering diversity & inclusion
We’re proud to be a company founded by, and led by, women. All employees are paid above the minimum wage regardless of age and we are an equal pay by gender employer. We also have an internal Equity, Diversity & Inclusion (EDI) working group and have rolled out training across all areas of our business. Every employee has access to cross-skill learning and development courses and receives regular reviews, so everyone has the opportunity to grow.
Our suppliers
We know supply chains are complex, so improving transparency and building trusted relationships is key to manufacturing ethically. They can enable exploitative conditions for the most vulnerable workers, which is why we are working with other experts and other brands to prevent this – and we expect every supplier we work with to share this commitment.
We have built strong relationships with our suppliers – partnering with many of them for over 10 years. We work with more than 260 tier 1 factories and around 175 suppliers, each one chosen for their expertize. Our products are crafted globally, in 23 countries, with over 86% brought to life in five key ones: China, India, Portugal, UK and Türkiye.
©The Good Cashmere Standard®
Supply chain tiers explained
Tier 1
Assembly and manufacture of final product
Tier 2
Components and processes required to produce the final product
Tier 3
Processes required to produce the secondary components
Tier 4
Cultivation or extraction of raw materials
Putting people first within our supply chain
As part of our commitment to upholding human rights and labor standards we acknowledge our responsibility to ensure these standards are maintained in our supply chain, as well. We conduct human rights due diligence, act fairly and build committed, two-way partnerships with our suppliers, and improve transparency to ensure these criteria are met.
Human rights due diligence
As part of our ongoing due diligence process and risk assessment – based on the UN Guiding Principles on Business and Human Rights and ETI Human Rights Due Diligence Framework – we have measures in place to identify, mitigate and prevent infringes on the human rights of others. We publish the outcome of our risk assessment and the actions taken in our Modern Slavery Act Transparency Statement and Mindfully Sourced report.
Setting out our expectations
Ahead of establishing a new supplier partnership, we set out our expectations to ensure our commitment to ethical trade is shared. This includes completing an ethical and sustainability assessment, signing up to our Code of Conduct and human rights-related policies, as well as submitting a third-party factory audit.
Building committed relationships
We’re proud that the majority of our supplier partnerships are longstanding, and in most cases over 10 years old. We recognize the importance of maintaining open, two-way communication, providing support and guidance and getting feedback on our own practices. We visit our suppliers often, with our product and sustainability teams visiting facilities during production to support our due diligence.
Improving transparency
Transparency plays a pivotal role in driving change, supporting us to identify, mitigate and prevent infringes on the human rights of others. We publish our first-tier factory list on the Open Supply Hub each year, which enables us to collaborate with civil society on collective issues.
Find out more
Take a look at other ways we’re committed to improving our practices.
