This website, found under the www.thewhitecompany.com URL, is operated by The White Company (London) LLP ("The White Company") and references to "we", "us" and "our" shall be deemed to be references to The White Company. References to "you", and "your" shall be deemed to be references to any person placing an order via this website.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on 0844 736 4222, by email at firstname.lastname@example.org or by post using the address given below. Calls to our Customer Service team are charged at the local rate (BT customers only, other network providers may vary). All our calls may be recorded for training and monitoring purposes.
By placing an order via this website you are making an offer to The White Company to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The White Company for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card/PayPal account will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
Gift Vouchers can be exchanged for merchandise at The White Company, online at www.thewhitecompany.com, by phone on 0844 736 4222, and in any of our stores in the UK with the exception of our concessions in department stores. Gift Vouchers cannot be exchanged or refunded for cash. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. The White Company is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced. Gift Vouchers are only valid with a unique serial number on the reverse.
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. You can choose to receive a single delivery if some items in your order are out of stock, please tick the box to request a single shipment in the checkout delivery page. The stock status for your order will also be shown on your order confirmation.
You have a right to cancel your order in writing within seven days of receipt and receive a refund of all charges. You will then need to return the item(s) either to one of our stores (except concessions in department stores) or by post. Parcels returned by post are returned at your own cost.
We will endeavour to wrap your item as requested. Some items are too large and we will not be able to gift wrap them. Where you have asked us to use only one box or bag we will endeavour to do so, however, if the items will not fit and we have to use more than one, you will be charged for each box/bag used.
If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read our Product Care Information page or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and are mattresses, duvets and pillows if the sealed packaging has been opened, toiletries or beauty products if the seals have been broken, underwear and swimwear if the protective gusset strip has been removed and earrings. Return of an item is at your own cost unless the item is faulty. For further details please read our Returns page.
Products purchased via PayPal must be returned to:
The White Company
Unit A, Gowerton Road
Brackmills Industrial Estate
Please enclose your completed returns form on the reverse of your delivery note.
Please note that our stores are unable to accept returned goods that have been purchased via PayPal.
Items of furniture can only be returned if they are unused and have not been damaged since they were delivered. If for any reasons you'd like to return a furniture item, please re-wrap in its original packaging, then call us on 0844 736 4230 within 30 days and we will arrange a collection. For all returns, except where the item is faulty, you will be required to pay for the return of the products to us. The cost of collection will be charged to you and may be deducted from any refund owed to you. We will only refund the cost of delivery where the item is faulty.
Items that can't be returned: For hygiene reasons, Mattresses (both stock and Made to Order) cannot be returned once the packaging has been opened. Nor do we accept returns of Made to Order Upholstery and Valances which are made specially for you.
All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.
The White Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither The White Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The White Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of The White Company (U.K.) Limited and any other associated company of The White Company (London) LLP as if references to The White Company included references to each such associated company.
While The White Company uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The White Company will not be responsible for any errors or omissions or for the results arising from the use of such information.While The White Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, The White Company will not be responsible nor liable for your use of any other websites which you may access via links within this website. The White Company does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The White Company. The entire liability of The White Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
The White Company will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
The White Company may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The White Company.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The White Company (London) LLP or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with The White Company (London) LLP; and
Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
The White Company (London) LLP,
1 Derry Street
Company Registration Number OC306014.
VAT Registration Number 830 4791 32