Terms & Conditions

Free standard delivery (normally £3.50) applies to online, telephone and store mail orders to the UK mainland only.

Please note that all furniture, beds, mattresses, upholstery and all other made-to-order items including gift wrap, gift box service and gift tenders* are excluded from order values for the purposes of this offer. Full terms and conditions are available on this page under Promotional Offers.

Free delivery applies to online and telephone orders to our list of Europe countries from £7 only. Please see our international delivery page for details. Offer applies when order value, net of discounts or promotions, equals £50 or more.

Free delivery applies to online and telephone orders to any of Rest of World countries and Europe countries from £20 only. Please see our international delivery page for details. Offer applies when order value, net of discounts or promotions, equals £150 or more.

The White Company are offering free furniture delivery to all mainland UK, Northern Ireland, Jersey and Guernsey addresses only. For more information on furniture orders, delivery and returns, please see our Furniture FAQ page.

Your 25% VIP discount can be used online and instore, to obtain discount at one of our stores please show a member of the team your code as they will need this to process the transaction.

Please note that this code is for your use only and should not be passed onto others as this will result in your discount being revoked. The discount does not apply to sale items or gift vouchers. A 15% VIP discount applies to furniture, lighting, rugs and mirrors.

Terms and Conditions: Offer is valid on full-priced items only and cannot be used in conjunction with any other offer. Offer is not valid on some non The White Company brands. Offer is not valid in our clearance stores. Standard free delivery is valid online, telephone and store mail orders to the UK mainland only. Offer excludes gift wrap, gift cards, all furniture, beds, mattresses, upholstery, and made-to-measure items. To redeem this offer in store you must present your code and you may be asked to present a form of ID.

On occasions The White Company will release Promotional Codes via email or other marketing channels. The Promotional Code enables a discount to be applied to your order as specified on the marketing communication. To apply the Promotional Code online, enter it as requested while viewing your Bag, before starting the Check Out process. For in store purchases you must present and/or quote your Promotional Codes or show it on a mobile device. The discount will then be applied to your order, subject to the terms and conditions below:

1. Promotional Codes are only valid on full-priced items and cannot be used on sale or marked-down items which are already discounted, with the exception of some specific promotional events;
2. Promotional Codes cannot be used in conjunction with any other offer;
3. Promotional Codes are valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period;
4. Promotional Codes are not valid in our clearance stores;
5. Promotional Codes are not valid on the gift box service, on gift tenders*, or any furniture including beds, mattresses, upholstery and made-to-order items, unless otherwise stated;
6. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund;
7. Promotional Codes are for use by the intended recipient only and proof of entitlement may be requested;
8. All orders are subject to acceptance and any improper use of Promotional Codes may result in the cancellation of your order;
9. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice; and
10. Specific offer terms and conditions are provided with each Promotional Code – for specific information relevant to that offer, please refer to marketing material on which it is featured.

Participate in our Feefo online feedback survey using a card handed out in one of our concession stores to be entered into a competition to win £250 White Company giftcards. Entrants are required to follow the Feefo link to complete the customer survey and will be prompted to enter the unique code which can be found at the bottom of the survey card. Every 3 months a code will be randomly selected and the winner associated with this code will be contacted by email and telephone. The prize will be posted via First Class mail directly to the winner's nominated address within 30 days of contact. The prize is non–transferrable and there is no cash alternative available. Customer Information entered into the Feefo survey system will be used for White Company reference only and will not be shared with any outside companies.

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

If you do not agree to these Terms, you must cease using and accessing this Website.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (eg dealing with orders and accounts, processing payments). You will notify our customer service team of any changes to that information.

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.

Any content you upload to our Website will be considered non-confidential and non-proprietary. The White Company have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to The White Company for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

The White Company is offering one customer the chance to win a £250 gift card to put towards their wish list every month. This competition will run across The White Company’s mobile app. To enter, you must download our mobile app, sign in and add products to your saved items. If there are no saved items in your account, you will not be entered into the competition. This competition opens 06/03/2023 to UK residents over the age of 18 only, excluding employees and affiliates of The White Company. One entrant will be chosen at random each month and will be contacted via email. A new winner will be selected if the original winner does not confirm their acceptance of the prize with 14 days of being notified. The prize will be posted to the winners’ nominated UK addresses within 30 days of accepting their prize. The prize is non-transferrable, and no cash alternative is available. If for any reason this competition is not capable of running as planned, The White Company reserves the right to terminate, modify or suspend the competition. By entering the competition, you are agreeing to these terms and conditions. The promoter is The White Company, 2 Television Centre, 101 Wood Lane, London, W12 7FR, United Kingdom.

*To be entered into this competition, you must make a purchase at our Morpeth store between 22nd May and 5th June. Your details will be held for the duration of the competition. To stop receiving marketing from us after this period, you can opt out at any time by updating your marketing preferences. Prize is non-refundable and non-returnable and cannot be exchanged for cash. Winner will be chosen at random on the evening of 6th June by a member of The White Company staff.

*One free non-refundable and non-returnable gift per person (while stocks last) with minimum in-store purchases of £50. Valid in the participating store only from Wednesday 22nd May until Sunday 26th May. £50 spend must be after any discount has been used.

By placing an order with us, you agree to and accept these terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us, either by telephone on 020 375 89 222, by email services@thewhitecompany.com or by post using the address given above. Calls to our Customer Service team are charged at the local rate (BT customers only, other network providers may vary). All our calls may be recorded for training and monitoring purposes.

By placing an order via this website, you are making an offer to The White Company to purchase the goods detailed in your order upon the terms described in your order.

By placing an order for the delivery of goods via this website, you are making an offer to The White Company to deliver the goods detailed in your order upon the terms described in your order.

Once you have placed an order for goods (and delivery, if applicable), we will send you confirmation that your order has been received, but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and The White Company for the sale and delivery of our goods will only exist once an order has been accepted, processed and dispatched to you. Payment will be taken at the point of order placement. This does not affect your legal rights. We are unable to amend or cancel any orders once they are placed.

Prices and availability of goods are subject to change without notice.

Please note that a delivery charge will be added to your order value where appropriate. The White Company shall receive such delivery charge in relation to the delivery of the goods. Please see our delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. The White Company cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

EU Deliveries

Deliveries to EU countries will be subject to the following terms and conditions.

By accepting these terms and conditions and requesting delivery within the EU you are making an offer to The White Company to deliver the goods detailed in your order upon the terms and charge described in your order. Ownership, title and risk of the goods will pass to you when the goods are placed at your disposal at our UK premises. Prices are exclusive of UK VAT.

We anticipate that there may be some delays in orders being received in EU countries as the new systems and processes are established. Please see our Brexit Information page.

The White Company gift cards and E-gift cards ("Gift Tender") can be used or redeemed at any of The White Company stores in the United Kingdom and UK online (Subject to website terms and conditions). Gift Tender may not be used at The White Company's department stores and concessions for purchase, redemption or balance check. (E.g. Selfridges, Fenwicks, Elys, Harrods, Voisins etc.)

Gift Tender may be exchanged for goods the price of which being equal to or lower than the balance or value of the Gift Tender. Gift Tender can be used as a complete or partial payment. If a purchase exceeds the redeemer's Gift Tender balance or value, the remaining amount must be paid with another method of payment. If any item purchased with Gift Tender is subsequently exchanged for an item of a lower price or refunded, any money owing to you will be refunded via the form of Gift Tender originally used for such purchase.

Gift Tender cannot be resold, transferred for value or exchanged for cash. No cash change will be given on purchases made using Gift Tender. Gift Tender cannot be used to purchase other Gift Tender. Gift Tender is not cheque guarantee, credit or charge cards.

Gift Tender cannot be returned or refunded, except in accordance with your legal rights.

The White Company shall not be liable or responsible for lost, stolen, destroyed or damaged Gift Tender, or if Gift Tender is used without your permission. The White Company is unable to replace Gift Tender if lost or stolen.

The White Company shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, technical and computer faults, failures and malfunctions or any other circumstances amounting to force majeure.

The White Company reserves the right to refuse to accept any Gift Tender (and to take alternative forms of payment) which it deems to have been tampered with, defaced, modified, duplicated, damaged, or which otherwise is suspected to be affected from fraud.

By purchasing, using or accepting Gift Tender you confirm your acknowledgement and acceptance of these terms and conditions. The White Company reserves the right to amend these terms and conditions from time to time, without notice and to take appropriate action, including the cancellation of Gift Tender, if, in its discretion, it deems such action necessary. This does not affect your legal rights. The White Company is the sole issuer and obligator to you. The White Company may assign its issuer duties without recourse.

The remainder of these Terms shall apply to all purchases of goods made using Gift Tender. To the extent that there is any conflict or inconsistency between the Terms and these Gift Tender Terms, these Gift Tender Terms shall take precedence prevailing over the provisions of the Terms.

The following terms are applicable to Gift cards only.

Gift Cards can be activated with a minimum value of £5 and a maximum value of £500, as applicable.

Gift Cards are valid for 24 months from date of last use whereby the remaining balance will be deducted, after such time the Gift Tender shall expire. Last use is when a gift card has been activated or redeemed.

There are no limitations on how many times a Gift Card can be used (until the balance is £0.00). If you do not spend the entire balance on a Gift Card, the remaining balance will be updated after each transaction and shown on your printed till receipt. Gift Card balance enquiries can be obtained in store, UK online (Gift Card balance check page) or by calling 020 375 89 222 from the UK or +44 20 375 89 222 from outside the UK (Calling rates may vary).

The risk in any Gift Card shall pass to you upon delivery to you by our delivery service partners. The Gift Card remains the property of The White Company, and may not be tampered or interfered with, without The White Company’s consent. If Gift Card is found, please return to the nearest The White Company store.

The White Company makes no warranties, express or implied, with respect of Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose.

The following terms are applicable to E-gift cards only.

E-gift cards are available in denominations of £5, with a minimum value of £5 and a maximum value of £500, as applicable.

E-gift cards are valid for 24 months from date of last use whereby the remaining balance will be deducted, after such time the Gift Tender shall expire. Last use is when a E-gift card has been activated or redeemed.

There are no limitations on how many times a E-gift card can be used (until the balance is £0.00). If you do not spend the entire balance on a Gift Card, the remaining balance will be updated after each transaction and shown on your printed till receipt. E-gift card balance enquiries can be obtained in store, UK online (Gift Card balance check page) or by calling 020 375 89 222 from the UK or +44 20 375 89 222 from outside the UK (Calling rates may vary).

The risk in any E-gift card shall pass to you upon The White Company’s electronic transmission to you. The E-gift card remains the property of The White Company, and may not be tampered or interfered with, without The White Company’s consent.

E-gift cards will be dispatched by email to your designated email account you’ve provided to us, as soon as The White Company is in receipt of cleared payment for the E-gift card.

The White Company shall not be liable or responsible for E-gift cards that are unable to be delivered due to your error (for example, typing errors, misspelt or incorrect email addresses), spam filters, firewalls or mailbox restrictions.

The White Company will no longer accept paper gift vouchers as a payment method. We stopped selling paper vouchers in August 2017 and replaced these with gift cards, which are available to purchase online or in store.

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your bag. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on pre-order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your bag.

You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the delivery charges. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. This includes the delivery fees incurred by The White Company for EU deliveries, for which we will refund the equivalent amount charged for delivery. You will then need to return the item(s) either to one of our stores (except concessions in department stores) or by post. Parcels returned by post are returned at your own cost. For more information on how to change or cancel your order before dispatch, please see further the Placing an Order page. Please see further the Returns page for information on how to cancel your order after receipt of your products.

We will endeavour to wrap your item as requested. Some items are too large and we will not be able to gift wrap them. Where you have asked us to use only one box or bag we will endeavour to do so, however, if the items will not fit and we have to use more than one, you will be charged for each box/bag used.

Whether exercising your legal right to cancel or returning a product under our returns policy, certain items cannot be returned, for example, for hygiene reasons. For further details please visit our Returns page.

Please provide proof of purchase when returning an item to one of our stores. If you are unable to provide proof of purchase at our store, an exchange or gift card to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty.

Returns Department
The White Company
Cob Drive
Swan Valley
Northampton
NN4 9BB

The following items cannot be returned unless faulty or damaged:

• Ex-display display items purchased from store
• Items purchased from our Clearance range
• Made-to-order items created to specifications
• For hygiene reasons, mattresses, toppers and protectors cannot be returned once the packaging has been removed

This does not affect your legal rights.

We are now able to resume furniture collection. Our courier, Wincanton, will be following a process designed to keep our customers and colleagues safe. As a result, collections will only be taking place Tuesday–Friday. Only items that do not require disassembling will be collected – if an item was assembled, you will need to take it apart yourself. The item will need to be re-wrapped in the original packaging where possible, and we will make arrangements with you to collect it.

Please call our Customer Services Team on 020 3758 9222 (Monday–Friday 8am to 10pm; Saturday 9am to 5pm; Sundays and Bank Holidays 10am to 4pm) within 30 days of receipt to discuss the return of furniture items. Under our returns policy, we cannot accept the return of items that have been used or damaged since we delivered them. (Please note, our furniture collection includes mirrors.)

UK VAT is not charged on goods exported to a destination outside of the United Kingdom. 0% UK VAT has been applied on these sales, therefore these sales are not eligible for a UK VAT Refund.

All prices quoted on this Website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the United Kingdom (UK) then your UK sales tax (VAT) will be zero. From 1st January 2021, orders from EU countries with an order value over €150 will be subject to import duty. The White Company pays all import taxes and duties on your behalf. In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you. In addition, our carriers will complete all necessary customs paperwork to ensure there are minimal delays with orders from EU countries

Due to customs restrictions on total or combined orders to a single US address, if you are placing an order of over £1,700 please call our helpful Customer Service team on 020 375 89 222, who will be happy to help ensure your order gets placed and processed as quickly and efficiently as possible.

Recycling your old electricals is easy!
Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Why recycle?
Unwanted electrical equipment is the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health. We're proud to support your local authority in providing local recycling facilities for electrical equipment. To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back Scheme (DTS). To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.

For our activity in France, we’ve registered with the Triman governing bodies, who run recycling schemes that help customers understand how to responsibly dispose of products and packaging. As part of this, we are registered with:

• Citeo (Unique Identifier Number FR362737_01SXUA)

• Refashion (Unique Identifier Number FR362737_11YNXI)

• Screlec (Unique Identifier Number FR362737_06HKGT)

The White Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither The White Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The White Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of The White Company and any other associated company of The White Company as if references to The White Company included references to each such associated company.

While The White Company uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The White Company will not be responsible for any errors or omissions or for the results arising from the use of such information. While The White Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The White Company will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. The White Company does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with The White Company. The entire liability of The White Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The White Company will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The White Company may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of The White Company.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The White Company or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with The White Company; and

Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.