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On this page you'll find details of certain products which are required by law to have a declaration of conformity available to the customer online.
Date of Recall: 11th April 2025
The Hazard: Unfortunately, there is an issue with the glazing of the mug, and it does not meet our required high standards, this may therefore cause cracks within the mug, potentially being a safety hazard.
Please note: This issue only affects the pink version of the mug. Our White Burnham Heart Mug is not affected and remains completely safe to use.
What you need to do:
Stop using the product immediately.
Return the item to any of our stores for a full refund.
If you cannot visit a store, please dispose of the mug safely and contact us and we will process a refund.
If you received this item as a gift, you can also return it to our stores, or contact us for assistance.
If you gifted this item, please notify the recipient about this recall and ask them to stop using the product immediately.
You can contact us at: customerservice@thewhitecompany.com, or call 020 3758 9222 .
